To me it's like anything else in engineering, are the costs, risks, and benefits fully understood, and worth the tradeoff in the particular context.
I worked for a startup doing internet of things, the consumer would buy a device and get lifetime service baked in. And that company was a step further, just renting space in a colo was incredibly cost efficient, which supported the sales model and competitive landscape of that product. But it was also very costly to attention, one of the most valuable resources. But it can also get costly in non-intuitive ways, an example that comes to mind is we started to get interviews where a generation of candidates no longer had experience with metal, it was a foreign world to them.
With more experience, I find it's really the costs that get severely underestimated, both for and against the suggestion.