> Within recent memory, people who made software and hardware understood their job was to serve their customer. It was to identify a need, and then fill it. But at some point following the financial crisis, would-be entrepreneurs got it into their heads that their job was to invent the future, and consumers’ job was to go along with that invented future.

I love this quote. It really resonates. I can't think of a major technology product invented in the last, say 5 years, that actually served to fulfill a need that I had. I haven't really been excited about a computer or phone or Cloud-Thinggy for at least a decade. It's just been years of "Look! Slightly better camera and emojis!" and "Slower applications that do less but look so minimal!" and of course "Now with AI!" Plus a dozens of new web sites and streaming services that I'll just never use because I don't understand why I would. Silicon Valley is just "Here's some social media and a bunch of thin laptops. Get used to it."