I’m sympathetic to the author’s complaints about Anthropic’s support, though I would go further. It doesn’t exist.

For reasons that continue to elude me, almost exactly one year ago, Anthropic cancelled my Claude Pro plan. To appeal, you must fill out a Google docs form. And wait. In my case, I’ve waited for about one year. Once I managed to email with a human but they quickly plugged that hole with a chatbot that sends you back to their never-to-be-reviewed form. No route to escalate.

A year gives one a long time to think about things. Maybe it was because I was on a VPN temporarily. Otherwise, no clue. I’m a hobbyist embedded developer. That’s it.

So no, Anthropic support isn’t just poor; it’s nonexistent.