This just moves the problem to support. The app doesn't work for users, they don't remember clicking no, and then some CSR has to hand-hold them through clicking "yes".
Boo-hoo. Support should exist. Support should be trained. Support should help educate the customer. If your business isn't doing that then your business is trashy anyway.
Many companies don't have support. That's a major problem. We have a lot of trashy businesses.