Or they're optimizing for increased revenue? If Claude goes down a completely wrong path because it just assumes it knows what you want rather than asking you, and you have to undo everything and start again, that obviously uses much more tokens than if you would have been able to clarify the misunderstanding early on.
I get this feeling sometimes, like it is so unreliable at referring to context and getting details right it feels like deliberate random rewards to create the equivalent to a gambling addiction. About half my tokens feel wasted on trivial errors that i gave it the context for, on average. And any meta discussions / clarifications result in Claude telling me I did all the right things and there is nothing more I can do and it should have gotten it right from the provided input - which is disempowering but to be fair is at least better than chatGPT gaslighting users about improving prompts over and over to get no better result in the end.