Also, I can't believe that Google of all people, can't run a store that can handle load. Instead, it's server errors and mysterious blank pages and "Sorry, a problem happened" pages. Disgusting.
I have had a phone in my shopping cart at least 5 times, only to have it disappear. This is unacceptable.
Obviously not, since you keep trying to buy it (I'm not being glib; I mean this as a serious observation). As long as people keep trying to make them take their money, they have little incentive to fix it (but not no incentive, since it does damage the brand).
It certainly doesn't reflect well on them, though.
It is unacceptable because its Google, and the image that they want to convey as a trusted partner in financial transactions. Do they really think that I (or anybody else) should trust a company that exhibits this kind of attitude towards transactions with handling my mobile wallet? Not me.
Before it was available for purchase, I was on the fence about whether or not it was actually a worthwhile purchase for me. I ultimately decided it was, but Google did everything in their power to prevent me from giving them my money. Depending on how quickly they actually get new stock in, I will probably just end up deciding that I don't actually need the phone after all.
Disappointing.
I then tried Safari on my iPhone. Again, no Buy Now button. I had to use a desktop browser to even see the Buy Now button, then I had the exact same experience. I had the phone in my cart and then it magically disappeared when I tried to check out.
All in all, this was an awful shopping experience. The phone was for my wife, but not having any sort timeline for when they will again be available, I told her to just go to Verizon and buy the best phone they have in stock. Google will lose a sale in this...which is too bad. It looks like a cool phone, but they can't manage a supply chain or a webstore apparently. As a Google shareholder, that scares me a little bit.
Google does a LOT of things right. Let's cut them some slack here and see if they fix it and then talk about why it broke for us. Wouldn't that rule?