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Because most people have no idea how the tools they chose to buy and operate work, the few rational people who educate themselves have to suffer...

This sounds like a downward spiral concerning freedom.

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You don't have to be irrational to not know things.

True, but isn't it irrational to continue operating something you know could cause harm to you when used wrongly, despite not knowing how to use it correctly?

The hypothetical person we're considering does have an entire life, too. Their rationale may have emerged from careful risk analysis and weighing of opportunity costs.

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