> The TOS basically states you need to deal with whatever they want.
FWIW that's what most TOSes say for the majority of online services. Some even include arbitration clauses to prevent civil suits and class-action cases.
FWIW that's what most TOSes say for the majority of online services. Some even include arbitration clauses to prevent civil suits and class-action cases.
What judges say is that whatever is problematic should be dealt by customer support.
For example, provider X is faulty and causes damages to you or a third party. You contact the company and the company must have a procedure to give a formal answer when required.
If that's is breach of the contact, although not required by law, the company can offer to fix the problem or at least an explanation and why is that in the contract.
If you still feel that's a breach of the contract and the company is not willing to cooperate, then you can file it.
In other places, there are laws that cannot be undermined by forceful terms of service or contracts. For example, you have the right for law anywhere.
I more or less understand the whys of why US is like that, but it feels that the law is bendable.