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Comment by ainiriand | Hacker News Reader

Damn! That is so dystopic to me. The future of businesses determined by the will of some customer support interpretations of bogus rules. Ain't that a bit black mirroresque?

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This is how Apple's app approval process works as well :)

You get rejected, you can just increment the version number and resubmit. It will get assigned to a different person and maybe pass this time.

I worked at a job where we had to maintain an app for Apple's platform. We would make some minor bugfix based on user feedback and submit the app. They would come back with a denial that was based on changes or features introduced years ago. We would go tweak that specific feature in some way, resubmit and it would pass.

> The future of businesses determined by the will of some customer support interpretations of bogus rules.

That's the present. The future will be trying to cajole an LLM into interpretation of bogus rules. Not sure if that's better or worse.

It's also possible/likely they're using discrimination. It's cheaper to avoid lawsuits and PR disasters by ensuring they respond faster to minority customers. That and/or Vietnamese customers tend to have higher spend/conversion, so Google gives them better service. Or her husband's Google account had some kind of score based on previous spend/statistical probability that determined he deserved better service.

I think there is zero chance these companies aren't using LLMs to sort out the "desirable" customers from the undesirables. Google in particular knows almost everything about us.

We're in Vietnam. I'm the minority here, as a European.

Some people, by some other people's measures are never minorities.

Thanks to cumulative technical progress what used to be the domain of state actors has now trickled down to big business (on some level this is a joke, but also I'm dead serious). Someday it will trickle down to the bakery.

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