If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.
They don't need to prove anything to stop doing business with you.
And that's only because when Activision makes a digital "sale" they have no legal obligation to follow through and give you what they promised.
> they have no legal obligation to follow through and give you what they promised
Yes, they do. Contracts are contracts. They just don't promise you ownership of anything but a revocable license. Like every platform offering DRM protected content.
I've seen some businesses send a pre-billing email telling customers that they'll be charged on a certain date, so that customers have time to cancel if they want.
Cloudflare does that for domain renewals, sending out emails 30 and 60 days before.
Of course, there are also some businesses that hope that customers forget that they're subscribed, so that there's breakage.
Anyway- turns out that on the rare occasion someone’s had an issue, this gives them a really easy mechanism to write to me and tell me about it. They let off their steam in the email and then we make things good together. (Yet another reason why I always oppose noreply email addresses)
I still don’t know what or where the setting is, mind.
It does have the description of what you're buying ("Dead Man's Switch subscription") but I don't know if that gets to the bank statement.
That's just standard. Every domain registrar/vendor does this.
eBay is one known example.
I've heard the same for Amazon (forget if it was retail or AWS).
It's cheaper to lose your business than to have a proper human review every complaint.
It whined about it for a bit on their site but eventually just gave up. Works normal again.
The BBB was one of those — not always perfect, but consumer-friendly and not out to scam or profit. Yelp is just another VC-backed money play. They do not now or have they ever claimed or intended to make the world a better place without regard for their own profit.
You try to contact support, pester them a bit, call someone if possible, and eventually, you may get your money back. If you don't, then you issue the chargeback.
You don’t think it’s funny how the mechanism for taking the money is never broken?
Work with a large company who won’t pay your 30 or 45 day invoice for 90 days before you broadly decide this.
I dunno, sometimes it is.
The most broken I've seen in my favour was a ~$600 purchase where the order flow broke partway through. Customer support was a major pain to get in contact with in order to figure out how to give them my money. When I eventually managed to talk to someone, they advised that maybe their third-party fraud algorithms didn't like my email. I changed my email, the order worked when I placed it again, and I received my product a week later.
Several months later, without any communication from the company, I received a second product in the mail, presumably from the first order that I didn't pay for. Based on how much of a pain it was to contact support the first time, I wasn't about to do so again based on their mistake. To be charitable, I kept the package in my garage for a couple months in case the company contacted me to arrange return shipping. Not hearing from them, I just sold it off.
I have had this experience. I don't see how a chargeback would've helped. Typically, you would invoice someone for time you've worked for them, or sometimes you buy a product from one company and invoice another for the expense.
Chargebacks don't help you get a company to pay your invoice. Debt collectors do.
In any case, this is something different from refunding a purchase as a customer, which was the topic at hand.
was giving the benefit of the doubt on the intention of big companies putting no effort in to fix their workflows if it makes them more money to work with you improperly.