"Currently undergoing some sort of 60 days appeals process, but who knows."
.. and the op said:
"I have tried to contact Microsoft through various channels but I have only received automated replies and bots. I was unable to reach a human."
... which is a roundabout way of saying you did not spend lawyer hours and you did not contact them through channels that they cannot ignore: registered, physical mail, from a lawyer.
I'm sorry for these difficulties, truly, but don't tell me you can't reach a human when you most definitely can reach a human. From my own experience with an organization at least as calloused and indifferent as MS[1], as soon as I sent a real, legal communication I had real live humans lining up to talk to me.
[1] Pacific Gas and Electric