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You are probably talking about Cafe Restaurant Gusto (ガスト). A robot bringing me the food improves my experience as I don't have to wait as long, and I can leave whenever I want, just get up and pay, it's more efficient and provides a better experience.

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Gusto, Saizeriya, Jonathan's... Lots of them are at least partly robot-staffed these days. It is a bit inconvenient for me to have to remove the plates from the robot, which usually stops at an awkward location relative to my seat, but that's really nitpicking on my part. Also, they play music and talk, which can get annoyingly loud at times.

a lot of the yakiniku chains i've been to are also staffed at least in part by robots bringing the next set of plates.

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