Billions in profit may unblock scaling customer support beyond scrappy startup minimums
However (and I loathe this logic) if you can get the marketplace to accept that minimal level, and the brand harm is inconsequential, why not pocket the savings
However (and I loathe this logic) if you can get the marketplace to accept that minimal level, and the brand harm is inconsequential, why not pocket the savings
That's the thing though. Google have destroyed their brand through these kinds of actions, over many years.