Notice how phone carries manage to have a shop in every little strip mall, you're never more than a few miles from the nearest one. Google takes in far more revenue, can easily afford the same. Or they could even just partner with the phone carriers and have a staffed desk in every tmobile/at&t/verizon shop.
No company will give full account unlock control to field employees.
Even the bank teller behind the glass needs to phone their internal fraud dept to unlock accounts.
Except the bank teller has already authenticated you and internal fraud will pick up the phone...
That's not how it works at banks nor phone vendors.
(Although, even being able to open a ticket would be 100% better than the black hole of nothingness that is google support.)
When you go to a bank with access issues (something I've done somewhat regularly because I manage accounts for various family members who no longer can) you meet with someone who can authenticate you, and that employee has direct access to talk to their risk and fraud departments so they can sort out any issues while you're sitting there next to them.
There needs to be a law that any cloud service with a non-trivial userbase must have a similarly staffed support center reasonably accessible to all citizens.
Not with Google, I've had a ticket open for five months counting.
But the EU’s approach is often backwards. When product managers have to ask the government if it’s ok to ship a feature, something is wrong. When the government responds that it can’t say in advance, you’ll just have to ship and see if you get fined, something is really seriously broken.
Same with social media features that are rolled out to millions of users.
But, if you'll re-read my comment, my complaint is that the EU will not pre-clear features. They will only punish after the fact if they decide it was a bad feature.
And that's even assuming you're correct that the bureaucrats themselves know what is a good idea. Which I'm skeptical of. I think they're more likely to be correct than, say, Facebook... but that's a pretty low bar.
“Exerting” would be more correct I guess but less fun.