I don't think you've done any of that - at least not for a successful open source project. The topic here is about open source volunteers and not your day job.
Though many of my projects are completely free for the users.
Latest being this one already past 1000+ active users https://play.google.com/store/apps/details?id=com.macrocodex...
If you don't listen to your passionate users, i doubt you'll ever grow.
Someone being rude/entitled doesn't matter to me, I only care about if what they are saying actually makes any sense
He's making a general point about "regardless of how something is presented to you, at the end of the day you have to look at the actual information, and if there is some truth in it, then it would be illogical to dismiss it".
sure, but the amount of nonsense (to avoid the b-word) i am willing to put up with depends on the amount of money i expect to make from the project. for unpaid work that amount is zero. if i am investing my free time and i allow you to benefit from it, you better be nice when you talk to me.
when i run a business then the information gained potentially makes my product sell better. for a volunteer project i may not care about popularity, so the information gained is not necessarily of any benefit.
On an open source project that I’m doing for my own enjoyment rude people are not welcome. I’m doing that for my own enjoyment - to decompress after dealing with rude people. Close issue, won’t fix, ban free user.
++ izzat!!!