Design for the Roller Coaster

Thank you very much! The article is a great reference to consider and start creating workspaces for teams ready to deal with panic and stay efficient in critical events.

  > As a reminder, one of the ten levers you can pull to increase psychological safety in your subculture is to provide structure for difficult conversations.
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  > Unstructured hard conversations rely on confidence and power. Structured ones rely on shared tools and expectations. 
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  > In the Anxiety Zone, difficult conversations feel personal and unpredictable.
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  > Source: https://pointc.co/design-for-the-roller-coaster