Hacker News Reader

I was surprised to find out they still have hardware repair technicians (extremely expensive but reliable: ~$400 per computer around 2022 iirc)

But yes they’re mostly enterprise/services/mainframes not anything overly consumer

View on HN

No, IBM has Unisys contractors, not employees. All the techs I’ve worked with from IBM have been a nightmare. One dropped an entire drive array on the ground, and tried to install it despite it being bent and no longer fitting on the rack. I have been acquired by IBM twice. They are a nightmare, horrible company.

IBM has plenty of hardware techs. They're called system services representatives (SSRs) and if you got a Unisys contractor, that just means you're not spending enough money for IBM to send an SSR.

Reply on news.ycombinator.com