I am not sure it is that. The job of Microsoft is to satisfy shareholders. That is the only target. They only care about users to the extend that helps the shareholders.
Just as with politics, the only way to get them to do what’s in our best interest is to make them come to the conclusion that they’ll risk losing money (or status or power) if they don’t.
What it is, is purely incompetence. Revolving door of executives forcing shit ideas because they need to assert control.
Big Tech has become a space led by lizard brained nepo babies who have nothing to contribute to the world, but think they're entitled to it all.