I don't expect emails to get through to busy CEOs of huge companies like Apple unless you're really lucky and they make it through some automation, but I have dropped him an email just in case. I guess you never know.
You could always try calling, too! I cold called Marc Benioff at Salesforce and he actually picked up the phone.
What if that was all it took.
https://www.techemails.com/p/bill-gates-tries-to-install-mov...
I got nowhere with Apple Support and emailed "Tim" and had a very helpful executive team member reach out and arrange to get things fixed and see it through to resolution.
I emailed Cook, mostly just to shout into the void. Within a week I got a call from Apple Corporate, they gave me an appointment the next day and my hardware issue was suddenly solved over-night.