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Comment by cristinacordova | Hacker News Reader

We're well aware that feedback comes from anywhere. The Linear agent also exists in other tools (Slack, Gong, Intercom, Zendesk, etc.) and we'll continue to add more channels to support collecting and managing feedback where it's coming from.

https://linear.app/changelog/2025-10-23-linear-agent-for-sla... https://linear.app/changelog/2025-12-11-linear-agent-for-int...

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That's the thing. You can't possibly track all the places where customer feedback come from. So you'll end up needing a human to curate feedback.

The only chance is some sort of universal AI agent as an employee that can use a computer like a human. I doubt it's linear that builds that.

Why not use Claude Cowork? It already can connect to any tool via MCP and do all these things (and Claude Code to, well, code tasks)

Claude Cowork is great when you want to collaborate with AI and third-party tools via MCP, but it's not a multi-user collaboration tool built for organizations. Our customers need to collaborate on software products and AI is only one part of the equation. Our customers need a system of record (long-term history, priority, and cross-team visibility of a project) and contextual collaboration (e.g. a customer success team member reporting a feature request or bug, a person on the product team deciding it's worth building/fixing). Claude Code is excellent for individual developer velocity (we use it a ton), but Linear’s agent is integrated into the workflow where the planning actually happens and is multi-player by design.

> but Linear’s agent is integrated into the workflow where the planning actually happens and is multi-player by design.

I wish you succeed and become multi-trillion dollar company but this is dying a slow death. I work on multiple projects as a contractor and number of things these days that are "multiple-player" are slowly approaching a zero...

Heard in every Fortune 500 board room right now

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