New businesses under 50 employees are going to eat this up like there's no tomorrow.
I'd be scared if I was certain Redmond corporation who makes their money on 365 and Intune.
Intune and Windows are 'nice to have' but are not the business-business. The business is 365 (which runs on Macs and is worlds better than Apple's office suite + Apple's hosted email is god awful) and Azure.
The market may not yet be 365-sized but as GP mentioned: it's there.
And there are young people arriving at an age to open a business who have never used a Windows computer in their entire life. To them Microsoft is the company that make the virus-infested, slow, computers full of ads they see at their grandparents' house. That cohort ain't buying Windows / buying Office / using Azure.
After that, old copies of MSOffice.
Next-best would be a hodgepodge of the lighter options on Linux and such. Gnumeric, Abiword, that sort of thing. Not great, but at least they're light on resources and easy to use.
Distantly after that, LibreOffice.
Then, modern MSOffice in last place.
The only reason I'd count any of them as "worse" than modern MSOffice is that ~perfect office compatibility and a bulletproof excuse when things go wrong ("I'm also using MSOffice, don't know why your document isn't working") is non-negotiable in any business context.
[EDIT] Oh I forgot about Google. That's actually the true last-place. Modern MSOffice isn't worse than that. Christ the performance is awful.
For me it’s completely inverted; Google is top place, then Libreoffice, then MSOffice, then anything by Apple last place.
I hate modern MSOffice's UI, plus it's full of slow, heavy webtech which deducts a lot of points from basically anything for me. Google's leaks memory (like most of their software... so do Gmail tabs) and is so slow that it introduces a ton of input latency, which drives me nuts, I hate to type in it, aside from my experience with most of its formatting and editing features being that they're very janky even by the standards of GUI word processors. Both are very heavy on resources, which means they have a huge hurdle to overcome on the feature side before I'd consider them anything but extremely-unpleasant.
Old (like... '00s) MSOffice is pretty good because it's not such a resource hog, and the UI used to be really good.
And you hit the nail on the head with the whole 'Office = the document always opens/looks right' thing.
(Disclosure: I write 99% of my stuff in Emacs now, so I'm not going to go that far out on a limb for iWork. It's just that it's the best "Works"-style suite that I've used.)
I also like Apple's office suite, the problem is network effects. I'd even argue most people don't actually need MS Office. The amount of people using PowerQuery, VBA, etc. is probably less than 2% of users.
The problem is, because everyone else (in business) already has and uses office, if you want to collaborate, that's what you have to use. Open file formats didn't win out in the end.
This is absolutely the problem - with the added issue of platform support.
I’m the only Mac user in our company of 15, which means I’m also the only person that can open a .pages file. Anyone can read a .docx, and if authored in word it will actually look the same on both computers.
It's not "the end" yet. Many governments and sufficiently motivated orgs are switching to ODF - it's only over for proprietary file formats that pretend they can stand toe-to-toe with docx. By eschewing open formats you're making all the mistakes of .docx with none of the upsides of the network effect.
I’ve written many comments criticizing this. Do you use a lot of keyboard shortcuts when you use Numbers or Pages or Keynote or do you use the trackpad/mouse a lot? I generally find these apps and others lacking on the keyboard front, by which I mean that it’s almost impossible to use them without a trackpad or a mouse. I can completely live with just a keyboard on Excel or LibreOffice Calc.
BTW, I hate all the MS Office applications (and find them quite buggy and annoying) except for Excel. Maybe I’m just a lot more used to using Excel.
[1] https://support.apple.com/en-ca/guide/numbers/tana45192591/m...
A lot of menu options don’t seem to have keyboard shortcuts. I know I can assign them, but defaults should be better.
But the second one hits harder for me: “Or is your issue that Numbers has different keyboard shortcuts from the ones you're used to in Excel?” Considering that Numbers came much later than Excel, some of the common ones could’ve been directly adapted with Mac specific substitutions (like using Cmd instead of Ctrl).
This line right he is where I will always stop reading any reply, and block any YouTube channel that uses it in a title. Mind numbingly overused. It's literally verbal clickbait.
Why in heaven's name is it nearly impossible to do the same with Powerpoint is a mystery. You still have to paste a bit image.
MS Office collaboration features work well these days but when you are using Office 365 for work, it's almost inevitable that different files get saved locally, on MS teams, Sharepoint, and OneDrive. It's a version control nightmare.
I really like google's suite for work because it nudges everyone towards using only one location for all files, without a other places to save a copy. And it's good enough with Office files that you might only need a few roles to also need MS Office.
Nobody at Microsoft is saying, "we don't care if Apple chips away at SMB because we have Call of Duty"
For example, if you want to use "data model" in Excel, it is only available in the windows version.
The one thing that shines is Mac outlook where on windows you'll soon have to put up with that joke of a web app.
But that's it, thats the innovation. The singular one since he died. I think my point stands tbh: everything is half-hearted since Steve died.
At this point to take part in modern life a smart phone is required. Having captured a market for an essential "luxury good" doesn't mean they're doing something right. It just means we have no other choices.
The real competition is going to come from companies using the $599 Neo + Google Workgroups or whatever they're calling it - now Microsoft is cut out entirely.
The companies doing that are cut in two groups. The one that don't fully plan it and they need to do with complex excel or whatever files here and there and they're still in microsoft's grasp, or those that fully do and move to disposable chromebook.
scared of what? microsoft doesnt need to care about new businesses with under 50 employees at all. they have governments, banks, universities, colleges, and large non-tech enterprises completely locked down. small business with 10-50 devices are a drop in the ocean.
>New businesses under 50 employees are going to eat this up like there's no tomorrow.
i seriously doubt people outside of the tech or design spheres (i.e. most people) are going to go with apple for their businesses. when you are starting a business, you dont want to also have to teach all of your employees (and possibly yourself) how to use a new operating system.
you are going to look up "local IT company" or "local MSP", ask them to set you up, and they will integrate you into their existing microsoft ecosystem and send over some thinkpads, while you focus on your business.
One of our biggest clients had a sort of high end boutique set of businesses and two bigger businesses that interacted quite more with the regular public.
For the high end boutiques he asked us ONLY and ONLY to use mac's both because down there they are synonym of "prestige and class" and because the (very attractive) women that he hired for most roles were only familiar, or preferred mac's and were consumer's exclusively of apple's walled garden.
We had a bunch of customers like that, the real issue is that if this were on place I would have made it an option for my clients, eventually some things like security or software may move a significant number of users there, specially after the new mac mini, the neo and the ma air become budget options compared to a lot of what microsoft is offering in latam and some parts of Europe.
There's 0 way they have competent, reliable, working group calendaring.
Plus you don't get that proprietary format pst when you backup the mails.
25m Macs in calendar year 2025. Lenovo manufactured 19m PCs in Q4 2025.
Apple simply lacks volume.
Had plenty of issues getting specific specification Thinkpads: because they are largely sold through resellers and they don’t stock all SKUs I suppose.
The x86 market is massive and dwarfs Apple’s Mac manufacturing.
I could make 20M units of something and leave my resellers as bagholders who then have to sell years old hardware at a discount- and by the internal consistency of your logic: I would have the volumes.
Yes, apple shipped fewer laptops than dell in 2025. That's because Apple laptops started at $1100 in 2025.
They won't have a problem securing the chips for Mac Neo's, they're the same SOC as the iPhone. What, Apple is going to have an issue manufacturing a few million motherboards?
87m
https://www.semiconductor-today.com/news_items/2026/mar/tern...
do you think lenovo would rather manufacture 19m PCs or 87m phones? i don't know, you raise an interesting point that is wrong.
The NEO is a masterclass in how integrated these systems actually are.
https://www.microsoft.com/en-us/surface/devices/surface-lapt... but at $900, and the Neo literally just being a Mac and doing everything any other Mac does (except some hardware related limitations like driving a 6k monitor, but doing 4k is "enough for most") means you save $300 and don't run into annoyances like "can't install my printer driver".
Since the early 2000's, I've been bad mouthing Outlook, for a whole lot of reasons.
Let's just say: I miss Outlook. And it's still terrible.
Revenge of the Mac. Theirs simply no reason for any normal person to buy anything else. The year of Linux is deferred yet again.
One point of contact for support.
Microsoft isn't going to get it together anytime soon, it's a new dawn.
My wife currently has an old MacBook with 8GB of memory, and she hits the memory limit somewhat regularly just from web browsing and light productivity work. But whether more breathing room in terms of memory is worth almost double the price...
Like, have any of you actually looked at street prices at Micro Center or Best Buy recently? In the price range of the higher model Neo you can get a Yoga 7 with an OLED convertible touch screen, 1TB storage, 16GB of RAM, along with a processor with better multicore and iGPU performance (Ryzen 7 AI 350) in a 2-in-1 convertible package that has better battery life doing office tasks.
Yes, the Neo is a cheap machine, with a lot of the exact same cheap machine compromises that are all over the $500-800 laptop market. Not really the best CPU, extremely cut-down battery, missing features, etc.
It even loses keyboard backlighting which is such a standard feature that it might be the only laptop on sale without it.
Losing the haptic trackpad means that the Acer you can buy at Micro Center for $530 with double the RAM and way better I/O (USB4, USB-A 3.0, microSD, and HDMI) has a pretty similar quality of trackpad experience. Yes, I tried both in store, the MacBook Neo's trackpad is really at the same level of all the PC competition.
MacBook Pro/Air Trackpad: 10/10
Best PC haptic trackpads available: 8/10
MacBook Neo trackpad: 7/10
Typical PC mechanical trackpads: 6 or 7/10
Hell, the older generation HP EliteBook 840 G10 that Micro Center sells as a business laptop makes a bunch more sense in a lot of ways. It's also an all-aluminum build thin and light system, comes with more RAM, which is upgradable, has a fingerprint reader, backlit keyboard, etc.
Yes, it's a little bit better than the alternatives, but, critically, not by much. Not by enough to sway a purchase decision.
It's not better than diving board mechanical trackpads by enough of a margin for most consumers to notice.
Also, macOS over-relies on trackpad gestures. You don't really need them anywhere near as much in Windows or Linux. This is Apple's intention: to try and sell more proprietary trackpads, because they know if their OS was optimized for normal mice consumers would just buy the cheap $20 mice that are better than their $100+ accessories.
The PC industry barely has to adapt to compete with the Neo. I think we'll start seeing that in late 2026 and 2027 when competitors arrive on Apple's doorstep.
I have used countless modern PC devices, including some from Acer. Few PCs have a trackpad of the level of the Neo and none from Acer.
Your logic with "Apple's intentions" reveals a person who is incapable of decent analysis; macOS relies on gestures a lot because the vast majority of macOS devices are laptops. The desktop market is an after thought because the people keep buying laptops. That's it. There's no conspiracy, just a focus on the devices that the users choose to buy.
The PC industry has almost no shot of competing with the Neo. You have to spend much more than $1000 to get a nice object that looks and feels nice. Right now, the PC industry is selling Old Navy products when Hermès is the same price. That is a real problem.
Microsoft is going to be fine. Companies that rely on selling low end devices to consumers are going to suffer.
Yes, in many ways they’re bringing a very polished product to the space. But in many other ways, look closely and you’ll see the cut corners.
Again, I’ve felt the Neo in person. The chassis feels nice, sure. It’s not built to the same level as Apple’s other products, though.
The bottom plate is not CNCed, it’s a stamped aluminum plate. That means there is variation in the gap along the bottom of the laptop between the man case and the bottom plate that doesn’t exist on the Air or Pro.
Again, the trackpad is good but is worse than many haptic trackpads offered by PC manufacturers like Lenovo.
Again, if you think the PC industry has no chance of competing, go to your retailer website and look at street prices. Look at laptop reviews from places like Just Josh Tech on YouTube. PC manufacturers aren’t making trash.
Acer is actually a great example of a really solid PC. I felt the $530 model Micro Center is selling and it seemed to do the job: thin and light enough, felt sturdy, similar trackpad to the Neo, better specs and I/O. I’d say I only wanted the display to be a little better, though on the plus side it was bigger than the Neo’s cramped 13”.
This isn’t 2005. There is a misguided assumption to assume that PCs are still trash like they were 10 years ago. They just aren’t.
One little random bit to point out: there are 100 million Mac users globally as of 2024. There are more than 900 million PC gamers globally.
So, if I’m a high school student or college student who has money for one computer and I am a member of that group of 900 million PC gamers, I might just go get a last gen Lenovo LOQ with the RTX 4050 or something similar in the current gen from someone like MSI with an RTX 5050.
I would deal with a chunkier plastickier laptop but it would get similar battery life to the Neo for office tasks and I could actually play games. 16GB RAM. Modular storage. Price is around $700.
And I’ll be honest, that trackpad ain’t gonna be much worse than the Neo. And I’ll get to keep my backlit keyboard and have some I/O.
I stopped reading here.
They really aren’t that far off as it is. I’ve brought up a number of similarly priced models in my other comments on this thread.
Even on the premium end, the surface laptop really isn’t that far off on pricing. It was priced and specced to essentially match the Air. I think there’s no reason a cut down model couldn’t match the Neo.
I think the most important thing is for Microsoft to crack down more on OEMs’ use of third party junkware like McAfee. They need to just disallow it as a hard policy. Hopefully the Neo is also a wake up call to Microsoft.
I also think that an x86 processor that performs 20-40% slower really isn’t a big deal in the context of the Neo’s competitors. They mostly need to match the pricing and build quality. Nobody cares that the hybrid Toyota Corolla is slower than the hybrid Honda Civic when they go buy the car. They care that it has the attributes they’re looking for (packaging, reliability, quality, price). And I think the Neo’s great chip is hampered by RAM anyway. The SoC package was designed for a mobile system that only has partial multitasking.
Back in the normal world people don't use Linux. If you have the funds you can get an M4 Air with 16GB for 800$.
I still have a 8GB M1 air, it's fine for filling out paper work and watching YouTube, which is the extent of what most people do
And the best thing is that you can format the drive, install Linux, and be completely free of Microsoft and Apple.
Only biased fanboy people say otherwise.
It also doesn't run iTerm.
I'm neither biased nor a fanboy.
I used desktop Linux for a decade or more, moved to MacOS for better usability, but it's kind of gone to shit.
Did up a home windows install for some "modern gaming", but disgusted with Microsoft's rapeware tactics.
Might be time to move to Linux again. Already have it on the kids PCs. Seems to run plenty of stuff from Steam just fine.
So many people are going to get burned by the hypnotism of these Neos. They're going to be gateways into being traded in within 2-3 years to get something with more RAM and storage when their owners find out how much they struggle with basic tasks due to insufficient RAM and storage.
If you actually go on Best Buy or Micro Center websites and look at street prices you'll realize that the Neo isn't actually that disruptive.
The trackpad is mid. I've tried it. It's mid enough that basically any PC can compete with the trackpad experience. There are multiple $500-800 PCs that are easy recommendations as alternatives, all with 16GB of RAM, all with modular storage.
The battery in the Neo is so small that even with the extremely efficient iPhone processor inside, basic Windows laptops can beat the Neo in battery life. Grab a Yoga 7 and you've got double the RAM, 2-in-1 convertible touch screen, and better battery life. Oh yeah, and you get a better OLED panel, too.
It's pretty plain to see that the Neo eats any competitors lunch at that price point. It isn't close.
I am not sure why it’s eating competitors lunch when many very well-regarded competitors are in the price range available at stores.
What’s better about a Neo than a Yoga 7? Same price range.
https://www.bestbuy.com/product/lenovo-yoga-7-2-in-1-copilot...
This is $40 more than the Neo’s top model and you get double the RAM and an OLED convertible touch screen.
But I don't know why you cannot see it as terrible for the PC makers that Apple finally has entered the sub-1000$ market. Since Apple has existed they've been in the high-end of the market, and now they're not. The Lenovo I'm sure is fine, but what it doesn't have is clarity of purpose. The Neo is a laptop and nothing else. Which leads me to question whether that very complicated Lenovo hinge will survive the 7 years my Mac laptops give me.
Is "clarity of purpose" ghost of Steve Jobs speak for refusing features to customers?
Why is it so hard to conceive of a student wanting to write hand-written notes on a 2-in-1 laptop? Apple would rather sell you a second device.
Why are we assuming the hinge on 2-in-1 laptops can't survive? These are not new products. These are well-regarded, highly reviewed products from the #1 PC manufacturer in the world (Apple is #4).
If you already have an iPhone, there are lovely little integration things that sound like small beans but are really valuable over time, eg.:
- copy-paste text between devices
- get verification codes from text messages to auto-fill in Safari on Mac
I don't know if Yoga 7 is good in this regard, but when you open the lid on a Macbook, it's awake and interactive before you've finished swinging it open. And battery life is outstanding. I'd miss things like that.
The whole "instant on when you open the lid" thing is not impressive in 2026. Even with Linux my laptop is instant-on from sleep in a very similar fashion.
And, again, here I am as a broken record repeating this since nobody is listening because they've been indoctrinated by Apple marketing:
The MacBook Neo does not have as good battery life as the more expensive models! In comparison testing with other similar PC laptops the battery life is very middle of the road!
You know what people who outgrow their applebooks are going to do? Buy a macbook air or pro. They aren't going to buy a windows machine. Some might buy a linux machine.
Computing tasks related to real world scenarios don't need giant RAM repositories, as evident in that people could do these tasks just fine when 32 megabytes of RAM was enough.
Like I said, the MacBook Neo is squarely a low-end device. Make excuses all you want, it trades RAM, storage, keyboard backlight, and battery size for a nice chassis and portability.
Think about it this way: If you loose 5 days of productivity then you have lost $500. A Windows or Linux machine is guaranteed to cause many more days than that of productivity loss per year.
And with "normal people" I mean everybody who is not a developer or hacker, including millions and millions of people who work professionally with computers.
The RAM doesn't matter as much as people here insist. What do I care that my computer has half the RAM, when it completes any and every task blazingly fast and never freezes up or crashes? RAM turns into an abstract.
Look at it this way: You're arguing that a diesel truck is always better than a motorcycle because it has more horsepowers. Okay, but the motorcycle gets me where I want twice as fast and is more comfortable, and doesn't break down all the time. That's what I care about.
It’s just a biased take that is 100% subjective.
I think this narrative comes from the Windows XP user experience from 30 years ago that no longer exists.
Yeah, the RAM fucking matters because Google Chrome has 90% browser marketshare, because Spotify is the market leader, not Apple Music, because more people use Microsoft Outlook than Apple Mail, more people use Slack than…well, Apple doesn’t have a workplace chat program. These are big memory-sucking apps.
8GB of RAM is great for Apple native optimized apps but regular users run many more things than that.
Windows: Yes, the user experience is that bad. My observations of Windows users is that it's hard for them to get things done effectively because of the faults of the system. Talking about non-hacker people, who might be very proficient in photo editing or spreadsheets or word processing.
Just booting a Windows machine is a chore. These have the same specs or better specs than Macs, but how come you can instantly use a Mac by opening the lid, and Windows PCs take their merry minutes to be ready?
I won't even mention malware and such.
For a normal, non-technical person, there isn't any problem in using stock Mac Mail, Safari, and native productivity tools. And honestly, those memory hogs you mention aren't a problem either on Apple silicon. It's still faster to use than on a PC with double the RAM.
Do you have any benchmarks that show this “faster than a PC with double the RAM” claim?
Because when I saw real world tests on the Neo versus the Acer Aspire AI 14, the Acer machine was faster at video playback in Adobe Premiere (as an example) due to the lack of memory pressure.
I can tell you at work we have a mixed environment and the Windows users and Mac users don’t seem to have any difference in difficulty doing things like showing their work in presentations. Our company metrics show zero difference in employee productivity based on what operating system they use (I’m a manager and can see these things).
Or there's a ton of pop-ups of every kind when they're using the machine. Most people just click the biggest button on any popup appearing, without even looking at what it says.
And these are people who work professionally with their computers, but they're not sysadmins or operating system experts.
I don't doubt what you say about Adobe Premiere playback speed. That might be an exception where more RAM does actually matter. But that's hardly a reason to dismiss the 8GB Macbooks. They are great for most users and most professional users.
Source: dealing with dozens of Mac devices with 8gb memory that clients had which all can't handle their workloads. I've switched whole companies from Mac back to pcs. And I've watched companies try switch to Apple and go from reasonably problem free operations to a nightmare of broken systems. Want to use apples data transfer to migrate from windows to Mac? Good luck it just plain doesn't work.
Device management on macs is an absolute nightmare along with the hell hole that is apple ID and the app store. Not to mention their absolutely abysmal performance with rmm. You can literally configure a machines permissions to allow remote access apps to work then a week later they just break the software and your access to manage the device is broken too.
Apple products are absolutely terrible for business from phones to laptops to their entire office suite.
The Just Josh Tech review of the MacBook Neo demonstrated that the Neo cannot do a fractional resolution playback of a very simple Adobe Premiere project. We are not even talking about doing any editing work, simply playing back the project in the timeline.
The ~$500 Acer loaded with 16GB of RAM performed much better on that workflow.
I think it's worth pointing out that the base RAM on a MacBook Air was 8GB six years ago.
The Neo is a low end machine that trades RAM, storage, keyboard backlight, I/O and battery capacity for fit and finish and aesthetics.
It is a machine that will introduce many people to the Mac, and it will be very successful, but I also think it is a machine that for many people will not last them a very long time. And who knows, that might have the same negative impact that cheap Windows PCs have had for Microsoft in the long run, which was the whole reason they started their premium Surface brand.
Well, you're certainly not running the same code on both systems. Some applications absolutely use less RAM on MacOS... some use less on Windows.
Some of this is due to the various builds of the software itself, some of it is due to architectural differences in memory management, CPU instructions, differing memory access capabilities, etc.
8GB is tight for power users, definitely. But it is certainly very usable for on a Mac for the average person.
It feels to me a lot like past cut down systems such as the eMac or that horrendous 21” 1080p Intel iMac that sort of make sense by being cheap but don’t make as much sense in wider context of available choices.
Of course, I think the Neo will be a huge success and is a good product overall, but a product where an informed buyer can do better.
It is potentially a purchase decision that really won’t last as long as a cheap Acer with 16GB of memory, even though the Neo is built better.
Sure, the specs were good... on paper. But all of the little firmware bugs really destroyed the experience. Mine had both throttling and display output issues, which really suck for a development machine. Also Windows kind of sucks in general these days -- and when I installed Linux on the thing, then I got the classic lackluster power management issue where it would slowly discharge in my backpack. So there goes the battery life advantages.
Apple benefits from great vertical integration so their damn firmware usually works, and if there are issues, they tend to fix them, where as Lenovo and most PC integrators seem to be happy just abandoning products from last quarter and releasing fifteen new models instead. And it's posix and doesn't put ads in my start menu, right out of the box.
Did you know the MacBook Neo has no fan? It can go 2x faster FPS in games if it’s cooled better:
https://youtube.com/watch?v=lswbpVtAhrc
Even a simple quiet and mostly-off fan would have been a $5 addition to the system that would have boosted performance by ~10%. But Apple wanted to make an iPad computer.
Apple advertises their subscription services directly in the system settings when you buy the system (they give you a trial that is shown as a system settings notification and when you refer it they do the thing where you have to cancel on the last day or else forfeit the remaining trial term before it’s over; accidental subscription dark pattern where you can’t turn off auto-renew without forfeiting remaining time) and also advertises apple subs via toast notifications.
As far as device firmware, I dunno, I felt like my Intel MacBook Pro 16” had pretty shit firmware that ended up abandoned because Apple went straight to M1 and the whole T2 thing where they tried to customize Intel’s stack never really worked all that well. Apple almost certainly half-assed that machine knowing their next platform was on the way.
Like the whole “instant open lid wake from sleep” that was great in the past but turned into crazy lag on those late Intel machines.
Oh yeah and I just got my last settlement check for my 2016 butterfly keyboard. That machine was a lovely ownership experience.
So this idea that only PC laptops have firmware issues and bad long term support…idk man, I just don’t fully buy that. I’m sure Apple is mostly better but I’ve had enough bad experiences that I don’t consider them to be anything wildly special.
> I just got my last settlement check for my 2016 butterfly keyboard
That’s nice, I didn’t get anything
Sorry in advance to continue ranting about this, but the consumer-hostile bit is it’s used as a price segmentation strategy. Consumers don’t care if their laptop has a modest quiet cooling fan, but Apple acts like customers hate them. The cooling fan inside the Nintendo Switch has alienated zero potential customers, is basically inaudible, and it’s still an extremely portable device.
The only reason the MacBook Air M5 is slower than the MacBook Pro M5 is the lack of cooling. It’s done on purpose. It’s not “save costs and offer a cheaper product,” it’s “purposefully remove a ‘free’ benefit to push you up the product lineup.”
Similarly, it would have cost Apple almost nothing to bump the Neo to 12GB of memory but they’re going to hold back that upgrade so that first gen buyers buy their next system sooner.
I think I got the settlement email because I took my system in to Apple to get the keyboard fixed and the lawyers for the class action had my contact info as a result.