I’m the kind of person that just assumes customer service is going to be bad. I gird myself whenever I have to call a company and just deal with their gauntlet with patience, knowing the trick is to outlast them. It costs them money every time you call. I’ll often tell them I know that and assure them I will continue calling until the matter is resolved. It’s not fun, it’s just the way things sadly are.

My old man, however, still feels some kind of righteous indignation when he spends his hard earned money and doesn’t feel he’s getting what he paid for. He loves to give a piece of his mind to the companies that mistreat him, and he always says “And I hope my comments are being recorded for quality assurance!”