Yeah, I don't want OTA or "software"... Just make it simple and make it work. For everything complicated that needs"fixing" there's a phone.
Updates should not be neccesary. An update can affect the resale value of my car by downclocking it "for safety"
In theory if you bought your phone from one of their vendors you could get your cash back. In practice, the phone was old enough to have already been resold and there's no way you could claim that rebate