At this point Apple isn't even Apple. Product ate the world. I don't remember the last time someone came to me with a customer problem to solve. It's all warring fiefdoms.
Perhaps AI is taking off because it is the only thing actually listening to customer problems.
Monkey's paw curls: listening to customers, except literally and 24/7.
Best insight I’ve seen today, thanks for this!
Great point. Just last week I used AI to build a minimal replacement for a SaaS tool I’ve used in the past that has obnoxious feature gating/price tiers. My version isn’t nearly a complete replica, but it has the base functionality I want without having to feel like someone spent hundreds of hours perfecting price tiers with artificial limitations that annoy me just enough to upgrade.
Getting a tool that did exactly what I wanted with no fuss was delightful.
Someone called it a number of years ago once each kind of brand new apple device couldn't plug into each other without a dongle.