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Comment by genthree | Hacker News Reader

AI autocomplete and suggestions built-in to Jira are making our ticket tracker so goddamn spammy that I’m 100% sure that “feature” has done more harm than good.

I don’t think anybody’s tracking the actual net-effects of any of this crap on productivity, just the “vibes” they get in the moment, using it. “I got my part of this particular thing done so fast!”

I believe that to be the case, in part, because not a lot of organizations are usefully tracking overall productivity to begin with. Too hard, too expensive. They might “track” it, but so poorly it’s basically meaningless. I don’t think they’ve turned that around on a dime just to see if the c-suite’s latest fad is good or bad (they never want a real answer to that kind of question anyway)

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> just the “vibes” they get in the moment, using it. “I got my part of this particular thing done so fast!”

In the pre-AI era it was much easier to identify people in the workplace who weren't paying attention to their work. To write something about a project you had to at minimum invest some time into understanding it, then think about it, then write something on the ticket, e-mail, or codebase.

AI made it easy to bypass all of that and produce words or code that look plausible enough. Copy and paste into ChatGPT, copy and past the blob of text back out, click send, and now it's somebody else's problem to decipher it.

It gets really bad when the next person starts copying it into their ChatGPT so they can copy and past a response back.

There are entire groups of people just sending LLM slop back and forth and hoping that the project can be moved to someone else before the consequences catch up.

Ironically my favorite use of claude is removing caring about jira from my workflow. I already didn't care about it but now i dont have to spend any time on it.

I treat jira like product owners treat the code. Which is infinitely humorous to me.

Horrible degrading take. Be the change you want to see. Don't fuel the fire that's burning you.

If something's not happening, something else's making it impractical. Saying this as a 10+ years product manager and R&D person with 20+ more years of engineering on top.

I also had to deal with "managers are just complicating things" or "users are stupid and don't understand anything"; do you think I complained? No, I had engineers barter trust of their ingenuity with trust of my wisdom, and brought them to customer calls and presented them to users almost like royalty, which made them incredibly respectful as soon as they saw what kind of crap users had to deal with.

The industry is broken now, this is just a response to that. Leadership and product don't have any respect for the code, why would engineers have any respect for the ticketing process.

Thats an unreasonable asymmetric effort demand, "Your code does not matter but my precious tickets must have elbow grease put into them."

What about "your milestones, roadmap, discussions and strategies do not matter, but my precious code had elbow grease put into it."

Petty and getting nowhere. Everyone loses. How about product and engineers also disrespect sales, and sales disrespects customers and everyone else.

I really don't get why this is even a question. Good people do good stuff, and bad people make bad companies.

> The industry is broken now, this is just a response to that.

No, your behavior is the cause of that.

The entire industry isn't broken. There are good company cultures and bad company cultures just like always.

At least own up to what you're doing. Don't blame "the industry" when you're the one doing the thing.

Or.. both!

The industry is broken. It's broken in the same sense the railroad industry is broken. It has reached the point of abundance, where we're doing things that don't need doing. That won't get done in an efficient market. But since we're not in an efficient market, there are globs of capital thrown at people building stuff that.. doesn't stand a chance of actually making any return on capital.

But while it lasts, us, the glorified machine-minders (just like railroad engineers, well, minded the engines), get paid large lumps of money, through large hordes of managers, arguing on minutia of conversion optimization, and fundamentally, being paid enough to not to try and do something else, perhaps competitive.

And that is broken. Especially for the "smarter of us" - the graduation ceremony of my physics department rings true - we've trained you to discover the secrets of universe and reach the stars, and most of us will use it.. to gain an edge at Lehman Brothers.

(And I think the root of this problem, is the abundance of low-risk capital, from people who expect a small return and a pension that lasts for decades in retirement)

> No, your behavior is the cause of that.

My behavior is a reaction to the environment I am in. And currently the environment is push slop code as fast as possible. So being able to claw back just a little bit of my time from the people pushing this stupidity is a small pro in a sea of cons.

Teach me your ways. I’ve long wished for an actual, human secretary to handle that for me. The context-switching and digging around in a painful, slow interface (I don’t just mean Jira, 100% of the ones project managers find acceptable seem to have this quality) is such a productivity killer, and it’s so easy to miss important things in all the noise.

https://github.com/ankitpokhrel/jira-cli just install this and have claude write a skill on how to use it.

Its laughably simple to do. I havent touched the jira UI in months.

This is a valuable comment. It's the exact demoralization that others fear we are headed.

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