I built significant pieces of the Copilot onboarding, purchasing, billing and settings flow. For eight months I headed up the Copilot anti-abuse effort. I then led the launch of GitHub Models, and am now working on other Copilot projects.
Tay.ai, Zoe and Copilot bots being deployed wrecking the platform being unable to fix infrastructure issues whilst the humans are just tweaking all the tiniest issues.
They should instead focus on GitHub actions and improving the uptime of the whole platform first before doing anything AI.
If so, why didn’t you personally fix them so that nobody could associate you as an individual with a broken CX?
If not, please let me know where to apply, because that sounds like a unicorn organization.
Humans in large groups do amazing and crappy things at the same time. Playing gotcha with someone’s resume is a shitty thing to do.
But working in a well-funded company doesn’t make this problem go away. It makes it worse in a lot of ways.
For my org, I’ll be happy to be first in line to criticize some of the notably wrongheaded prioritization decisions.