This shouldn't surprise me, knowledge of a code base is a competitive advantage. But there is just something depressing about it. Maybe it being closed source and you having to learn it by being burned by undocumented behavior? Please tell more
I talked a little bit about Connect here:
https://news.ycombinator.com/item?id=47241412
I worked at AWS ProServe / their internal consulting department - full time blue badge RSU earning employee - and I was one of the highest contributors to a popular at the time open source “AWS Solution” around Connect and I had my own open source projects published under AWS’s open source GitHub organization.
BTW, I would never use the “solution” now. There are a lot better ways to do it post gen AI.
The thing was, it was years before AWS introduced APIs around Connect and even longer before they have CloudFormation support. I was the first to use those APIs at scale for clients and found and reported bugs to the team while I was there.