They're upset, yet they're paying for it. It sounds like the software was underpriced, because people are still using it. Honestly, blame the consumers, not the businesses in these scenarios.
The subscription model irks me because it's a bit overpriced and they keep trying to shove subscription features on us. No, I don't, and will never care about ridiculously overpriced cloud storage nor generative AI tools. How about adobe fixes issues in the core product first? If given the choice, I would definitely choose a pay-once, no-upgrades licence. But adobe saw their opportunity and started squeezing us for more on a product that was fine.
The plus side of this is it's motivated me to consider building my own photo editing software.
What about it ended up not working out for you?