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We have so many apps and requests every single day we have to prioritize what people are willing to pay for first. Wappwolf does have better permissions here (which we'd also like to support) but they don't have 117 apps to support alongside it. Startups are not asking for this stuff maliciously -- there are only so many hours in the day and we have to prioritize.

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To be honest this comes across a little defensive and a bit elitist.

It is irrelevant if someone is paying customer or not, as you have no idea how much future business they will do with your company, or what blogger or friend of the press she or he talks to at social gathering etc etc.

A simple "Yup you're right privacy is important. Thanks for the headsup, we are gonna work on it!" would be a more effective response (assuming it's true).

Or if that's not true then:

"Well, we not sure if it's important but lets see if more users request it and if they pay us, then will probably look into it! :)"

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