Same question on Google gets you nyc.gov (the actual source!) with the same answer. That page is also always correct for NYC, instead however correct ChatGPT is, which might be 100%... or might not!
In fact government agencies have set up their own chatbots to help people with situations like these, and like the article says those would be illegal under this law as well.
Also NYC is in the process of getting rid of that chatbot.
- have no resources for a lawyer
- have limited English skills, and possibly limited literacy in general
- aren't good with computers/internet
- have little understanding of the law
"Oh just browse a complex website" and every other "it works fine for me" scenario doesn't help this class of citizens. A simple chatbot that answers questions does.