> "help" is always framed as my needing to be educated

For many users, this is often the case, and front line AI support like this can handle that pretty effectively while giving your case faster live support. Would you rather sit behind 4 people in the queue trying to figure out why their device doesn't work without batteries when it's not plugged in or have them deal with AI to solve the problem while you get your real issue sorted out quickly after dealing with a handful of basic prompts?