Regarding 2, I believe that talking on mobile phones drives older people crazy. They remember talking on normal land lines when there was almost no latency at all. The thing is -- they don't know why they don't like it.
That was the most stressfully hard to use phone call I've ever had. The delay was nearly 10 seconds, and eventually I just said I was only going to speak yes or no, if he needed a longer answer he needed to shut up. And that worked. We no longer talked over eachother.