Sad but true.

You also forgot to elaborate on the later company life cycle where the MBAs take over and only serve themselves and the Wall Street.

Product and product development is a cost center that is cut away to bare minimum skeleton crew. Customers are an inconvenience and only exist for the company to extract maximum benefit from while offering the minimum.

Actual product support is killed, and instead user supported forums are promoted. Useful idiots do the work unpaid for a mere digital badge.

Any new product feature that actually gets developed is not for the users but for the company. Features that make it through are either more data extraction, ads, surveillance or a dark pattern to try to trick the user for more money.