The author introduces the term "Supervision Paradox", but IMHO this is simply one instance of the "Automation Paradox" [1], which has been haunting me since I started working in IT.
Interestingly, most jobs don't incentivize working harder or smarter, because it just leads to more work, and then burn-out.
[1] https://en.wikipedia.org/wiki/Automation#Paradox_of_automati...