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Comment by ddxv | Hacker News Reader

They specifically say you cannot reuse the same email. I also tried after deleting and it said this email has been deleted.

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I guess that means they are only soft deleting.

The delete screen says they delete your data except where necessary by law for them to keep. Would love to know what percentage actually is deleted.

Didn't a judge order they need to keep all chats because of the NYT case? Has the situation changed?

Ah, interesting. It’s not clear why they would do that, unless they are using the email address as the sole account ID.

They clearly are, and Anthropic too. That's why you can't change the email address on an account.

This doesn’t seem to be correct. From the help page:

“If I delete my account can I create a new account with the same email?

Yes. You can create a new account using the same email address after 30 days, provided the prior account was fully deleted (not deactivated).”

Has anyone tried with a long-deleted account email?

I re-registered an account last year to the same email that was used previously. That account was deleted in 2023. Although they used to request your phone number back in the day and do not do so anymore, so email retention policies may also have changed.

Huh? That seems weird?

So if I no longer want their services for any period of time, they no longer want me as a customer for any reason?

What other business work like that?

Uber

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