SpaceX's number of successful launches last year exceeded the total number of launches by all other U.S. agencies over the past decade.
SpaceX launches 80% of the world's mass to orbit, they probably know what they're doing.
Starship is an extremely hard problem, and their aim is to reduce cost of getting mass to orbit by another 10x after Falcon 9 did the same.
Falcon 9 needs about 4% of fuel to land on a ship, 14% to return to launchpad
Why would you say they've had 100% failure rate? What did you think the reason was to launch and how did it fail?
However what people say and their real reasons aren't always the same.
I assume Issacman went around to everyone and convinced them to say they're all switching on the moon, add another test flight to delay things, and in return they'll switch to using Starship in the future as they will cancel Block 1B of Artemis