Is Amazon Shipping Broken for Everyone?

I have recently had a whole series of amazon shipping failures. I order a set of 16 packages, got one. Talked to customer service got one again. Ordered a thing that said it would arrive on Tuesday, once I bought it, the order said Friday (+3 days). My last small order is lost in a maze of shipping status messages that are clearly fantasy. It said it was to be delivered the next day, but had not really shipped. Now seems to be lost and Amazon only can deal with delivered items. It has no option for help with items lost in delivery.

My sense is that the fantasy of Amazon is now falling apart. They provide shipping status that is dishonest. Is this just an unlucky streak for me? Do they not like me anymore? Or is it for everyone?