> Why do these services have to suck so much.

They can do what they please. Its due to the network effects. The tie-ins of tech are so strong, I'd wager that %99 of why they succeed has nothing to do with competency or making a product for the user, just that people are too immobile to jump ship for too many reasons. Its staggering how much stronger this is than what people give credit for. Its as if you registered all your cells with a particular pain medication provider, and the idea of switching pills makes one go into acute neurosis.