They would not believe I was creating an account and using the device, because their own logging was so terrible.
I had to send them a screen recording from me using this abomination, and only then was I told "you're using the wrong special characters". They helpfully gave me some examples of allowed special characters, which then would pass the server validation.
I wish they would have gotten rid of the account requirement, as the device and client software seemed to work fine without them.
And not using special chars is cheap, as by requiring a min-length of 13 instead of 12, you can get an even greater level of security.
A properly-coded system wouldn't care, but the people who write the rules have read old OWASP documents and in there they saw these symbols were somehow involved in big scary hacks that they didn't understand. So it's easier to ban them.