GitHub Issues as a customer support funnel is horrible. It's easy for them, but it hides all the important bugs and only surfaces "wanted features" that are thumbs-up'd alot. So you see "Highlight text X" as the top requested feature; meanwhile, 10% of users experience a critical bug, but they don't all find "the github issue" one user poorly wrote about it, so it has like 7 upvotes.

GitHub Codespaces has a critical bug that makes the copilot terminal integration unusable after 1 prompt, but the company has no idea, because there is no clear way to report it from the product, no customer support funnel, etc. There's 10 upvotes on a poorly-written sorta-related GH issue and no company response. People are paying for this feature and it's just broken.

Humans don't look at these anymore, Claude itself does. They've even said so.

Maybe they can use AI to figure out which ones are actually useful and which ones are not.