Being empathic is different from "understanding people".
Psychopaths and narcissists often have a good understanding of many people, which they use to manipulate them, but psychopaths and narcissists are not what most people would call "empathic".
Psychopaths and narcissists often have a good understanding of many people, which they use to manipulate them, but psychopaths and narcissists are not what most people would call "empathic".
Rather: it requires an understanding how to manipulate people into loving/wanting your product.