Every engineer in the next two years needs to prepare themselves for this conversation to play out (from Office Space):

> Bob Slydell: What you do at Initech is you take the specifications from the customer and bring them down to the software engineers?

> Tom Smykowski: Yes, yes that's right.

> Bob Porter: Well then I just have to ask why can't the customers take them directly to the software people?

> Tom Smykowski: Well, I'll tell you why, because, engineers are not good at dealing with customers.

> Bob Slydell: So you physically take the specs from the customer?

> Tom Smykowski: Well... No. My secretary does that, or they're faxed.

> Bob Porter: So then you must physically bring them to the software people?

> Tom Smykowski: Well. No. Ah sometimes.

> Bob Slydell: What would you say you do here?

The agents are the engineers now.