Not everyone that interacts with a service is interacting with it directly? How is this a serious question.

A thing called API’s exist and if your users rely on it but your not interacting with it directly yourself, seeing this could save you time to investigate an issue.

Or you are using it yourself and seeing this post confirms it is not just you having an issue and you can move on with your day.

This has nothing to do with it being AI and it being a large service. It is the same with posts about an Azure or AWS.