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The worst part is the blatant arrogance of Mr. Michael Murphy, who does not at all consider the possibility of it all being a misunderstanding or some error on Amazon's behalf, and giving the customer no option to rectify the issue.

These are two options for who Michael Murphy is:

http://www.linkedin.com/pub/michael-murphy/17/b72/231

http://www.linkedin.com/pub/michael-murphy/0/b84/9b5

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"Michael Murphy" may actually be a fictional identity though. Companies sometimes do that to give people the feeling of dealing with a real person while in reality it's just whoever is free in the department that deals with it. Certainly if my job was to tell people that we weren't giving them their account of any of their purchases back, I wouldn't want them to have any of my personal details.

I don't think posting his personal details on the Internet is a very good idea.

Michael Murphy posted his personal details on the Internet. asgeirn posted links.

Fair point. However, it doesn't bring anything to the discussion, other than giving the temptation to 4chan fans to start a harassment campaign, so what the hell is it doing here?

I think 4chan is perfectly capable of going to Google, typing in "michael murphy linkedin amazon" and harassing the first two results on the page without HN tempting them.

Funny, since it is a link to linkedin... :-)

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