Didn't Alexa fail miserably with the "have AI buy something for me" theory?
There is a significant mental in allowing someone else make purchase decisions on my behalf:
- With a human, there is accountability.
- With deterministic software, there is reproducibility.
With an agent, you get neither.
FWIW - I am not anti-LLM. I work with them and build them full time.
Do you see more pushback in specific industries? I did some quote/purchasing automation work in food mfg a decade ago, and those guys were super difficult to work with. Very opaque, guarded, old-school industry.
Are logistics companies really that poor so they cannot afford to pay workers wages?
Sure hiring 10–100 humans gives accountability, but reality is it doesn't scale in any comparable way compared to agents in speed, coverage, or responsiveness. The sheer volume agents can pump out(more vendors, more quotes, faster cycles) is the benefit, while humans retain accountability at the decision boundary.
In practice the agent does the gruntwork, and the human gets looped in when confidence is low. Accountability doesnt dissapear, it gets concentrated where it matters most
Let me create another (Y-combinator backed) startup which will intend on solving this issue haha (/s just kidding)