that just sounds like customer not paying for service not getting the service
> and have posted my rough mixes [...] on my SoundCloud for more then ten years
...easily implies >3h of uploads, which is over the free plan limit. If you're over that limit and stop paying, yes, it makes perfect sense that they'd threaten with deletion of some of your existing uploads.
If it is an actual necessity—a service chose to market an unlimited plan to attract more users, and then realized they are losing money on storage and traffic so much that they would unapologetically burn bridges with existing users who showed themselves as willing to pay (who maybe needed to downgrade temporarily for whatever reason) with the above move—and yet their strategy is apparently to keep offering that plan (in hopes to turn things around with more light users joining?), I would question whether that service has serious issues with even medium term planning.
They are a European company, so you are the customer, not the product and recipient of subsidies. They use less manipulation and dark patterns than an equivalent American company.
You pay, you get service. You don't pay, you don't get service. If they can't bill you, they should try to communicate with you for a few months before treating it as a cancellation. If you cancel, then your choice is clear and you should expect your service to be immediately terminated at the end of the current billing period. If their service is storing files for you, termination of the service means deletion of the files.
There is no need for a grace period when you knowingly and voluntarily make the decision to terminate a file storage service.
They also do advertisement (promoted tracks and audio ads) but this is irrelevant to my point, what I described applies regardless, including the fact that heavy users of the unlimited plan and free users definitely receive subsidies, both from light users and from ad revenue of the platform.
> You pay, you get service. You don't pay, you don't get service
The definition of the service you receive and how good it is includes what happens when you decide to off-ramp from receiving it. Changing your service plan is your indication that you want to change service, what happens after that is how they handle it. There is no stipulation whatsoever that things stop being available to you immediately.
In fact, in case of SoundCloud, they themselves prove this, because they did not delete data but instead continued to keep data for free, which means providing you a service that you presumably stopped paying for. The silly move of them was to do that and not allow you to download it, and then emailing the victim urging them to pay to access this data, which makes it 100% a dark pattern and means they are effectively blackmailing customers with proven ability and willingness to pay.
If I remember right, Apple (an American company) handles it better and gives you a month to download excess data if you downgrade, but sure, “dark patterns”.
> There is no need for a grace period when you knowingly and voluntarily make the decision to terminate a file storage service.
If you terminate your use of a file storage service, you would expect your personal data to be deleted. However, no one terminated their use of a service, somebody apparently downgraded their payment plan (temporarily or not).
Their best feature is social feed - I only see reposts from people I follow. But for branching out / discovery might be cool to see what their feed looks like, so something like "show followees feed".