> I think one promising shift direction is humans do NOT like to talk to bots, especially not for anything important. It's biological.

Let me tell you why I like shopping from amazon instead of going to a super market...

But also the older I get I keep wanting to visit the store in person. It's not to see the other human, I just want to hold the thing I want to buy and need it immediately instead of waiting. I feel like there isn't enough time anymore.