Comment by CatsOnHats | Hacker News Reader

Comment by CatsOnHats | Hacker News Reader

Brex literally came to us one day in 2022, and notified us that "We have 6 weeks to move everything off their service" they told us boldly they are refocusing on the enterprise market and we were only a "SMB". The guy who literally told us this framed it as a good thing for us like it was some sort of weird break up.

At the time we had signed a large enterprise agreement not long before that, and we even were advertised as a enterprise customer testimonial. When we mentioned that he said it was final. They ghosted us apparently and from what i heard a bunch of companies were the same somehow no longer acceptable for their services. I had a friend who worked for a very large F500 company who also got a similar treatment.

Ironically i had a friend a tiny crypto startup that somehow was allowed to stay despite not meeting their requirements.

That's weird. I remember the great SMB cleavering, where they spiked anyone that was, say, a small brick & mortar, preferring to focus on firms that were more pure tech and higher average balances. I've banked with Brex for, I don't know, 5 or 6 years now, and somehow dodged that, but it was concerning at the time since migrating operating accounts is an enormous pain in my ass.

This was made a bit more annoying when they lost their magical single operating cash sweep account and forced you to split to a separate Treasury account in order to earn interest. Even with auto balance shifting rules, I've had a few transactions fail because of bad timing. (And ACH is scheduled at the same time an intra-bank transfer is scheduled, but the ACH processes overnight and intra-bank has to wait until market open.) Super obnoxious.

Yeah it's actually been quite horrific how many (albeit rare but severe) payroll payments, rent payments, or large scheduled vendor payments we were a day late on because of the moronically dumb transfer rules. We also had minimum balance enforcement and even then it would often somehow magically screw up.

Or having to double login to Brex to first do a transfer from treasury and then wait hours to then login and schedule the ACH.

Anyways will never use Brex again after all that annoyance.

I bet it’s not ironic at all if you take a peek at the ownership and investors of the two firms.

same story as always I guess? start with obsession with customers, no size is too small !

nek minute - focus on Enterprise, dawg eat dawg :)

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