I'm sorry you had a poor experience! 2022 was the year I got diagnosed and the app definitely wasn't nearly as good as it is now, and I'm sorry you went through those bugs. But more importantly, I'm sorry about the experience you had with your coach. We take these flags really seriously and since then, we've put in several rounds of guardrails in the hiring process, with ongoing contract renewals with our coaches, and general culture & training. Now, we only take <3.5% of qualified coaches and have far more processes in place to make sure these things don't happen and catch them if they slip through. Because we don't record the sessions or supervise them because of privacy, there definitely has been a few situations like yours and again, we do take them really seriously! We do have hundreds if not thousands of really impactful stories and progress (I've personally cried in multiple feedback calls) so if anyone is reading this, I highly recommend checking out this page too! https://testimonial.to/shimmer-care/all