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This was my thoughts. As a customer it feels like you don't care about me and just want to, usually, advertise your new services to me.

Even if the email reply went to a "call centre" of some description I think it would present a better image than "we don't care about what you think, just give us money".

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Indeed - the most confusing for me are those that have a 'no reply' but then contain email addresses in the body of the email - yahoo do that for their groups.

There was a good article on no-replies on HN a while back, but I can't seem to find it.

I think I found it - http://news.ycombinator.com/item?id=4558433

Excellent, thanks!

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